I’ve included a template for each in this article. This should include a public comment policy and prepared responses to negative messages. It gives you the opportunity to show your followers that you take customer service - and their complaints - seriously.ĭealing with these issues needs to be a part of every company’s social media strategy. In 2016, we merged the two sites, leaving Practical Ecommerce as the successor.Įvery small business that participates in social media must be prepared to handle customer service issues from time-to-time.Ĭustomers may leave negative comments or reviews about your company, products, or services on occasion, which can be a good thing. Practical Ecommerce acquired Web Marketing Today in 2012. Editor’s Note: This article was originally published by Web Marketing Today.
0 Comments
Leave a Reply. |